Box For ServiceNow enables IT support organizations to provide better technical support to customers
WHAT ARE THE BENEFITS?
Better Support - Enables faster, more accurate diagnosis and increases first-call close.
Faster Support - Allows instant uploading and instant preview of attachments via Box. Screen captures and videos demonstrating the problem are easily attached and instantly available to speed diagnosis.
Simple to Install – Requires no additional software to view attachments; simplifying rollout, saving you time and money.
Works Anywhere – With full mobile device support and over 100 file viewers, you can view files from any device allowing more responsive support1.
WHAT ARE THE FEATURES?
Attach important documents to ServiceNow – Documents can be attached to three areas of ServiceNow: Catalog Requests, Service Incidents and Knowledge Bases. View the files quickly and easily using the Box file preview capability.
Security is handled by ServiceNow – ServiceNow grants access to Box documents, ensuring consistent and secure integration.
Export ServiceNow tables to XML or CSV files – ServiceNow tables can be exported directly into Box in either XML or CSV files either on demand or based on your schedule. These files can be used for backup or as input files into data analytics systems.
Access these features from your browser, phone or tablet – Access all of these features from a standard iOS or Android phone or tablet or any standard browser.
• ServiceNow license
• Box Application User license for each user of the Connector
• Box For ServiceNow Connector
• 20 minutes to review and implement configuration changes
Box for Service Now
For Further Information
Shared Events are configured for this app. Box may send event information to the app.